Shipping Policy

Last updated: 29 September 2026

We ship worldwide from our own stock. Every order leaves the studio within two business days, and you will get a tracking link as soon as it does.

Processing time

Orders are picked, checked and packed within 1 to 2 business days
(Monday to Friday, excluding public holidays). Orders placed after 2pm, at the weekend
or on a holiday begin processing the next business day.

Shipping options and rates

Standard delivery (free over $150) — 5 to 8 business days.
Orders below $150 are charged $12.
Express delivery — 2 to 4 business days, $25.
International standard — 8 to 15 business days, from $22,
calculated at checkout by destination.

Delivery estimates start from dispatch, not from the moment you place the order, and
are working days. Carrier delays at peak periods are outside our control.

Order tracking

As soon as your parcel is handed to the carrier we email you a tracking number and a
link. If tracking has not updated for five business days, email us and we will chase the
carrier on your behalf.

Address accuracy

Please check your delivery address at checkout. If you spot a mistake, email us
immediately — we can change it right up until the parcel is dispatched. Once it is
in transit, an address correction may be charged by the carrier.

Customs, duties and taxes

Orders shipped internationally may attract import duties, VAT or customs handling
charges levied by your country. These are not included in our prices or shipping charges
and are the responsibility of the recipient. We cannot predict their amount and cannot
refund them if you return an item.

Lost, delayed or damaged parcels

Delayed — allow five extra business days before reporting it,
as carriers occasionally hold parcels in transit.
Lost — if tracking shows no movement for 10 business days, tell
us and we will open a claim and either reship or refund.
Damaged — photograph the parcel and the item, keep all packaging,
and email us within 30 days. We will replace it at our cost.

If tracking shows the parcel as delivered but you cannot find it, please check with
neighbours and your local depot first. We will help you raise a claim with the carrier.

Order changes and cancellations

Because we pack quickly, we can only change or cancel an order before it is
dispatched. Email niutie632@gmail.com as soon as you can and we will do our
best. Once dispatched, the returns process applies instead.